ShareDirect is a scalable customer engagement platform that presents customer representatives and community managers as the "face" of your business -- thought-leaders, subject matter experts and trusted advisors.
Using centrally-managed personalized engagement sites, email and other outreach tools customer reps build stronger digital relationships with your community gaining deeper insights and intelligence.
Using our exclusive Bi-Directional Personalization the results are improved retention, increased cross-/up-sell opportunities and visible differentiation with your competitors.
For the first time you have a scalable technology to personally engage your customers on an on-going frequent basis. Using ShareDirect your company representatives can provide personalized content based on your customer's needs and interests anytime/anywhere. Marketing and influencer content can be automated and updated based on each customer's activity and behavior for personal engagement.
All metrics are available on the platform through Federated Dashboards and there is even an exclusive "Engagement Score."
ShareDirect can seamlessly work with any B2B organization that has inside or outside representatives, account or success managers or experts on call. It is important to note that ShareDirect is NOT a CRM, CMS or other management platform but can integrate and serve as a Force Multiplier to any of those types of technology
Financial services and banking have a particularly acute need for re-engaging with their customers as digital disruption has de-personalized those industries resulting in loss of regular customer contact. Allow ShareDirect to provide a unique digital way to engage with those customers in a personalized way to fit their needs and interests.
This very broad category includes companies that market directly to the healthcare providers, HCPs, such as pharmaceutical companies, medical equipment, and other services. It covers marketing to hospitals and many of the different types of health clinics and even directly to patients. Needless to say in this very dynamic environment offering highly personalized communications options that build knowledge and trust can be a major differentiator.
The retail industry has probably taken the biggest hit from digital encroachment through the many online ordering opportunities available now. Some malls are shutting down completely and several major retailers who have been icons in the industry are either completely out of business or close to it. There is much hope to those organizations who want to nurture and engage their customers and help them fulfill their wants and needs. ShareDirect can be a big part of that process driving customers back to the store to see that the staff knows them and is interested in helping them.
Businesses with multiple customer-facing employees can have a difficult time adjusting to the overwhelming encroachment of digital media into their customer relationships. How do organizations embrace technology and enable their employees to continue to build and sustain relationships?
Are you losing personal contact and relationships with your customers and prospects due to digital encroachment?
Do you want to allow your local representatives the opportunity to promote agile content unique to each customer that fulfills their interests and needs?
How can you have the ability to deploy marketing assets such as video, blogs, influencer content based on individual customer interests and needs?
Would you like to protect current revenue and grow new sources of sales?
Do you need to enable your internal marketing teams to manage and monitor the messaging your sales teams push to prospects and customers?
There are a number of opportunities to connect with customers one-way digitally. But with Bi-Directional Personalization ShareDirect re-invents how you can use technology thus changing how engagement is done.
Consumers are craving more focused content at a smaller scale - we often call this "atomic" content
Companies need technologies to empower their workers and provide great service to customers
Success may be determined by the race to fully integrate analytics, video, personalized anywhere-anytime advice, and other digital capabilities
Organizations need to empower and transform the workforce with new digital tools and greater access to data insights
Businesses want to create a seamless customer experience across channels and improve marketing efficiency
Company representative can blend the best of the digital, physical and personal relationship worlds
The ShareDirect platform is the enabler for direct personalized engagement between company representatives and their customers.
ShareDirect Experienced Personnel can provide initial and on-going support of the ShareDirect platform by helping manage, organize and integrate the technology with your organization. In addition, we can help you with consulting and technical assistance to assure the ultimate success of the technology. We will arrange regular meetings based on your needs to facilitate the entire process. We can provide all of the below functions or a partial list and/or help more at the beginning of the program or manage it on-going.
Helping to determine the best opportunities for digital transformation of your organization throughout the marketing ecosystem.
ShareDirect is highly scalable, available for a handful of company representatives or many thousands.
The ShareDirect platform can be set up as a self-service model or, with our SD-Facilitate program, be fully managed by the ShareDirect team based on the instructions of the company personnel.
Our platform is flexible by allowing company marketing personnel to have full or partial control of content and outreach with each representative.
Outreach can be performed through the platform using email, digital advertising, search marketing, social media or mobile marketing.
ShareDirect is fully compatible to use on mobile devices including iOS, Android, tablets, etc.
Let us show you how we can help you recover revenue and grow new opportunity through true engagement.